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How to Respond to Public Criticism (Without Making It Worse)

2026-04-29T11:05:31-04:00April 29th, 2026|accountability, citizen engagement, communication, local government, transparency|

Public criticism is part of the job. Sometimes it comes through a meeting. Sometimes it lands in your inbox. Sometimes it shows up online and starts gaining wider traction. If you work in a clerk’s or manager’s office, you’re often right in the middle of it. You’re tracking what happened, what was decided, and how [...]

Connectivity and Open Government

2023-06-28T18:50:47-04:00July 11th, 2023|open government, transparency|

Or, how limited Internet bandwidth can really mess up your transparency. If the pandemic taught us anything, it's how important connectivity is to our community. Streaming local government meetings is still a thing, and bandwidth is key, inside Town Hall, and at home. Way back in 2013, telecommunications policy expert Susan Crawford, titled First steps [...]

What is Citizen Participation?

2023-06-28T18:38:04-04:00June 28th, 2023|citizen participation, transparency|

Citizen participation is a key benefit of transparency. Citizen participation really means that a person shares information with their government. Whether it's a phone call, text or email to a representative, participating in public comment in a meeting, or volunteering to serve on a committee, it's all about letting the government know something they might [...]

Ethics matter!

2023-08-16T20:25:18-04:00March 6th, 2021|ethics, open government, transparency|

Providence, Rhode Island City Hall ICMA shared an article on promoting ethical local government by Michael A. Gillette, PhD. Accountability: Local governments must be accountable to the public for their actions. This means that they must be transparent about their decision-making process and be willing to answer to the public for their decisions. Transparency: Local [...]

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